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Please select and purchase your products carefully as we do not offer a refund for change of mind due to the personalised and bespoke nature of our products.
Please also be sure to double check all personalised information entered with your order including spelling, as we cannot refund or replace due to a customer error.
Unfortunately, due to change of mind, we cannot cancel, refund or credit any personalised orders that have already been processed and placed into production. Please contact us immediately, and if your order has not yet been processed, we may be able to cancel and refund or offer you a store credit. Please get in touch with us as soon as you can for your best chance for cancellation.
Upon receiving your order, if there is a problem with your order or there has been an error made from our end, please get in touch as soon as you are aware of the issue, so we can assist as soon as we can.
We are unable to refund or exchange items that are deemed faulty due to misuse or due to reason not related to the manufacture of the item.
We usually don't provide a refund if an item has been damaged in transit, however we are happy to investigate this on a case by case basis. We will certainly investigate the issue and replace your products as possible, or we may issues a store credit to the same purchased value.
Unfortunately, we cannot accept returns on any sale items or gift cards.
We also do not offer refunds or exchanges on timber variations, screen colour variations or any other material characteristic that is out of our control.
All approved returns and exchanges must be shipped back to Colour and Spice at the buyer's cost unless agreed otherwise. We do not refund any additional shipping costs of the item, or the cost of the return to us.
Please note that returns will need to be sent to the following address:Colour and Spice, PO Box 1222, Craigieburn VIC 3064.
Please always get in touch with us in regards to any issues via info@colourandspice.net.au so we can help solve the problem. Please also email photographic evidence to assist where possible.
In the unlikely event that your order has arrived damaged, please contact us as soon as you receive your order.
We securely pack all orders for transit, however once they are passed over to Australia Post or couriers, we have no control as to how they are handled.
Should you receive your order damaged or if you believe it is missing (eg: it's taken too long to arrive), please contact us and also lodge an enquiry with Australia Post or the relevant courier.
In the event that your order is damaged on arrival, Australia Post does require the damaged parcel to taken to your local post office for assessment. Please also get in touch with us to let us know so we can also investigate further on your behalf. Please provide us with photos showing the damage, along with your order number.
Australia Post will need to investigate any stolen/missing items. Please ensure you lodge a request via their website to to advise them and please also let us know as we also may be able to assist.
Upon receiving your order, if there is a problem with your order, or there has been an error made from our end, apologies in advance, and please get in touch as soon as you are aware of the issue via info@colourandspice.net.au along with photos and your order number, so we can assist as soon as we can.
